Terms and Conditions

Member Terms and Conditions (Website terms follow after):


1.1 The Therapists’ Network is the trading style of Claire Hirst, who operates “TTN” aka “The Therapists’ Network” (consisting of the “Directory Website, Membership and member’s website” and Therapist’s Networking Meetings “Meetings”)

1.2 Claire Hirst operates the “The Therapists’ Network”  from the following websites www.therapists-network.co.uk, www.therapists-network.com or any other website that Claire Hirst may decide to use from time to time, having given notice to its Subscribers.

1.3 These Conditions (as defined) govern the relationship between you the therapist (“Subscriber/member/attendee”) and Claire Hirst.

1.4 By joining or attending meetings of “The Therapists’ Network” you agree to be bound by these Conditions.



2.1 Definitions. In these Conditions, the following definitions apply:

2.1.1 Annual Fee: means the Subscription Fee payable by the Subscriber to The Therapists’ Network on an annual basis;

2.1.2 Business Day: a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business;

2.1.3 Charges: the charges payable by the Subscriber for the supply of the Services in accordance with clause 6;

2.1.4 Commencement Date: has the meaning set out in clause 3.2;

2.1.5 Conditions: these terms and conditions as amended from time to time in accordance with clause 14.7;

2.1.6 Contract: the contract between Claire Hirst and the Subscriber for the supply of Services in accordance with these Conditions;

2.1.7 Directory: the online directory operated by Claire Hirst from the Website for the benefit of the Subscribers;

2.1.8 Intellectual Property Rights: patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world;

2.1.9  Fee(s) means the Membership Subscription Fee payable by the Subscriber to The Therapists’ Network on a calendar monthly or annual basis and/or the meeting fee payable in advance for each meeting attended;

2.1.10 Services: the online directory advertising services, online and social media membership services and Networking Meetings provided by Claire Hirst to the Subscriber as set out in the Specification;

2.1.11 Specification: the description or specification of the Services either provided in writing by Claire Hirst to the Subscriber or as set out on the Subscription Registration Web Page, as the case may be;

2.1.12 Subscriber: the person or firm who purchases Services or attends meetings from The Therapists’ Network pursuant to these Conditions;

2.1.13 Subscriber’s Information: The Subscriber’s name, address, telephone number, email address, training, qualifications and experience, areas of therapy, fees, membership organisations and proof of professionalism (proof of membership with a professional body or proof of qualifications and insurance cover) as referred to in clause 5.1;

2.1.14 Subscription Fees: either the Monthly Fee, Quarterly or Annual Fees set by The Therapists’ Network from time to time and published on the Website;

2.1.15 Subscription Order: the Subscriber’s order for Services as set out on the Website and more particularly on the Subscription Registration Web Page;

2.1.16 Subscription Registration Web Page: The page by which people are asked to submit their information on the website

2.1.17 Website: means the website(s) operated by Claire Hirst at the following domain http://www.therapists-network.com or such other domain Claire Hirst may use.

2.2 Construction. In these Conditions, the following rules apply:

2.2.1 a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);

2.2.2 a reference to a party includes his personal representatives, successors or permitted assigns;

2.2.3 a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;

2.2.4 any phrase introduced by the terms including, include, in particular, or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and

2.2.5 a reference to writing or written includes faxes and e-mails.

2.2.6 Reference to Claire Hirst implies Claire Hirst acting/trading as The Therapists’ Network.



3.1 The Subscription Order constitutes an offer by the Subscriber to purchase Services in accordance with these Conditions.

3.2 The Subscription Order shall only be deemed to be accepted when Claire Hirst and/or her payment gateway issues written acceptance/receipt of the Subscription Order at which point and on which date the Contract shall come into existence (the “Commencement Date”).

3.3 The Contract constitutes the entire agreement between the parties. The Subscriber acknowledges that it has not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of Claire Hirst which is not set out in the Contract.

3.4 Any illustrations, descriptive matter or advertising issued by Claire Hirst, and any descriptions or illustrations contained in Claire Hirst’s publicity material or on its website are issued or published for the sole purpose of providing guidance of the Services described in them. They shall not form part of the Contract or have any contractual force.

3.5 These Conditions apply to the Contract to the exclusion of any other terms that the Subscriber seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

3.6 Any quotation given by Claire Hirst shall not constitute an offer, and is only valid for a period of 10 (ten) Business Days from its date of issue.



4.1 The Therapists’ Network shall supply the Services to the Subscriber in accordance with the Specification in all material respects.

4.2 The Therapists’ Network shall use all reasonable endeavours to meet any performance dates (if any) specified in http://www.therapists-network.com, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services.

4.3 The Therapists’ Network shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and Claire Hirst shall notify the Subscriber in any such event.

4.4 The Therapists’ Network warrants to the Subscriber that the Services will be provided using reasonable care and skill.

4.5 Following the receipt of Subscriber Information pursuant to clause 5.1, The Therapists’ Network reserves the right to decline a Subscriber’s request to be listed in the Directory, should Claire Hirst for any reason be unable to verify or be satisfied with the Subscriber’s Information.



5.1 The Subscriber shall:

5.1.1 ensure that the terms of the Subscription Order and any information it provides in the Subscriber’s Information is complete and accurate;

5.1.2 warrant to The Therapists’ Network that the Subscriber Information provided is accurate, up to date at all times and includes details relating to: relevant qualification(s); signature and public display of “The Therapists’ Network Promise” code of conduct agreement in-date public and professional liability insurance cover.

5.1.3 co-operate with Claire Hirst in all matters relating to the Services;

5.1.4 provide The Therapists’ Network , Claire Hirst, its employees, agents, consultants and subcontractors, with access to a Subscriber contact at all times for the purposes of verifying Subscriber information, including details referred to at sub-clause 5.1.2 above, as reasonably required by Claire Hirst;

5.1.5 provide Claire Hirst with such information and materials as Claire Hirst may reasonably require in order to supply the Services, and ensure that such information is accurate in all material respects;

5.1.6 obtain and maintain all necessary licences, permissions and consents which may be required by before the date on which the Services are to start; and

5.1.7 keep and maintain all materials, equipment, documents and other property of Claire Hirst (the “Therapists’ Network Materials”) at the Subscriber’s premises in safe custody at its own risk, maintain Therapists’ Network Materials in good condition until returned to Claire Hirst, and not dispose of or use Therapists’ Network Materials other than in accordance with Claire Hirst’s written instructions or authorisation.

5.1.8 ensure that it only lists on the site issues, treatments or approaches in which it is competent and qualified to offer its services.

5.2 If Claire Hirst’s performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Subscriber or failure by the Subscriber to perform any relevant obligation (the “Subscriber Default”):

5.2.1 Claire Hirst shall without limiting its other rights or remedies have the right to suspend performance of the Services until the Subscriber remedies the Subscriber Default, and to rely on the Subscriber Default to relieve it from the performance of any of its obligations to the extent the Subscriber Default prevents or delays Claire Hirst’s performance of any of its obligations;

5.2.2 Claire Hirst shall not be liable for any costs or losses sustained or incurred by the Subscriber arising directly or indirectly from Claire Hirst’s failure or delay to perform any of its obligations as set out in this clause 5.2; and

5.2.3 the Subscriber shall reimburse Claire Hirst on written demand for any costs or losses sustained or incurred by Claire Hirst arising directly or indirectly from the Subscriber Default.

5.3 The subscriber shall agree to read and follow the rules of the online services and all posting guidelines before starting or replying to any topics or threads..  These are displayed at the top of the forum or group threads.

5.4 The Therapists’ Network Meeting and online conduct Obligations.  All members and attendees (subscribers) of The Therapists’ Network networking meetings/online services shall also agree to abide by the following:

5.4.1 Subscribers shall not make use of inappropriate language, make sexist, racist, xenophobic or homophobic comments or suggestions.

5.4.2 Subscribers shall not make comments regarding religion or other such spiritual beliefs.

5.4.3 Subscribers shall not make comments regarding a person’s medical condition(s) or client-specific information whereby it would form a breach of confidentiality.

5.4.4 The Therapists’ Network reserves the right to suspend, terminate or ban any subscriber if these terms and conditions appear to have been breached and/or we receive complaint(s) about any subscriber or guest.  Complaints may be in reference to the conduct, products or services of the subscriber or guest.

5.4.5  If The Therapists’ Network has good reason to believe that a subscriber or guest has conducted themselves inappropriately the subscriber shall be immediately suspended pending a full enquiry.  Upon completion of the enquiry a subscriber may either be reinstated or terminated/banned as The Therapists’ Network sees fit.


6.1 The Subscriber agrees to pay the Fees in accordance with one of the following two payment plans:

6.1.1 Annual Fee; or

6.1.2 Monthly Fee.

6.1.3 Meeting/Event Fee where appropriate

6.2 The Therapists’ Network shall be entitled to charge the Subscriber for any expenses reasonably incurred by the individuals whom Claire Hirst engages in connection with the Services including, but not limited to, travelling expenses, hotel costs, subsistence and any associated expenses, and for the cost of services provided by third parties and required by The Therapists’ Network for the performance of the Services, and for the cost of any materials.

6.3 The Therapists’ Network reserves the right to increase the Fees and in such an event The Therapists’ Network shall provide the Subscriber written notice of any such increase one (1) month before the proposed date of the increase. If such increase is not acceptable to the Subscriber, it shall notify The Therapists’ Network in writing within 2 (two) weeks of the date of The Therapists’ Network notice and Claire Hirst shall have the right without limiting its other rights or remedies to terminate the Contract by giving one (1) month’s written notice to the Subscriber.

6.4 If requested by the subscriber Claire Hirst shall invoice the Subscriber either monthly or annually in advance.  Subscribers have access to these records on their account at https://therapists-network.com/membership-account/membership-invoice/

6.5 The Subscriber shall:

6.5.1 settle each payment obligation within 2 (two) Business Days of the due date, as set out in Claire Hirst’s invoices;

6.5.2 in full and in cleared funds to a bank account nominated in writing by Claire Hirst and time for payment shall be of the essence of the Contract.

6.6 All amounts payable by the Subscriber under the Contract are exclusive of amounts in respect of value-added tax chargeable for the time being (VAT). Where any taxable supply for VAT purposes is made under the Contract by Claire Hirst to the Subscriber, the Subscriber shall, on receipt of a valid VAT invoice from Claire Hirst, pay to Claire Hirst such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services.

6.7 If the Subscriber fails to make any payment due to Claire Hirst under the Contract by the due date for payment and continues to be in default for a period of fourteen (14) days, the Subscriber shall pay interest on the overdue amount at the rate of 4% (four per cent) per annum. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The Subscriber shall pay the interest together with the overdue amount.

6.8 In the event the Fees remain outstanding for a period of 30 (thirty) days or more, Claire Hirst may terminate the Contract with immediate effect and remove the Subscriber’s Subscriber Information from the Directory. In such instances, the Fee shall remain due and payable and shall accrue interest pursuant to clause 6.7.

6.9 The Subscriber shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). Claire Hirst may at any time, without limiting its other rights or remedies, set off any amount owing to it by the Subscriber against any amount payable by Claire Hirst to the Subscriber.



7.1 All Intellectual Property Rights in or arising out of or in connection with the Services, Directory and Website shall be owned by Claire Hirst and The Therapists’ Network except where otherwise stated on the website.

7.2 The Subscriber acknowledges that, in respect of any third party Intellectual Property Rights, the Subscriber’s use of any such Intellectual Property Rights is conditional on Claire Hirst obtaining a written licence from the relevant licensor on such terms as will entitle Claire Hirst to license such rights to the Subscriber.

7.3 All The Therapists Network Materials are the exclusive property of Claire Hirst.


8.1 Claire Hirst uses cookies to collect and sort information about the Subscriber’s usage on the Website. To view further information about Claire Hirst’s cookie policy please visit https://therapists-network.com/cookie-policy/.

8.2 In addition to the Subscriber Information being posted on the Directory, once the Subscriber is registered, the Subscriber is entitled to publish articles, advertise relevant events, seminars or workshops, and publish information of promotions or special offers. However, The Therapists’ Network reserves the right to decide not to publish this information. The Subscriber agrees that the information will be accurate at the time it is given and should there be any change in any of the information the Subscriber agrees to inform The Therapists’ Network of such change within 7 (seven) days of the change being effected.

8.3 The Therapists’ Network shall not be responsible for any content or information published, or links to other websites which may appear on the Website.

8.4 The Subscriber expressly agrees that it shall not sell or trade-in any materials on the Website or re-distribute these in any way or for any purpose including the compiling of any databases, lists or directories or providing commercial information to any third party or any commercial or other reason.



A party (receiving party) shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to the receiving party by the other party (disclosing party), its employees, agents or subcontractors, and any other confidential information concerning the disclosing party’s business, its products and services which the receiving party may obtain. The receiving party shall only disclose such confidential information to those of its employees, agents and subcontractors who need to know it for the purpose of discharging the receiving party’s obligations under the Contract, and shall ensure that such employees, agents and subcontractors comply with the obligations set out in this clause as though they were a party to the Contract. The receiving party may also disclose such of the disclosing party’s confidential information as is required to be disclosed by law, any governmental or regulatory authority or by a court of competent jurisdiction. This clause 9 shall survive termination of the Contract.



10.1 Nothing in these Conditions shall limit or exclude Claire Hirst’s liability for:

10.1.1 death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;

10.1.2 fraud or fraudulent misrepresentation; or

10.1.3 breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).

10.2 Subject to clause 10.1:

10.2.1 Claire Hirst shall under no circumstances whatever be liable to the Subscriber, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and

10.2.2 Claire Hirst’s total liability to the Subscriber in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed £160.

10.3 The terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.

10.4 This clause 10 shall survive termination of the Contract.



11.1 Without limiting its other rights or remedies, either party may terminate the Contract by giving the other party 1 (one) subscription period’s (Calendar month or Calendar Year) written notice.

11.2 Without limiting its other rights or remedies, The Therapists’ Network may terminate the Contract with immediate effect by giving written notice to the Subscriber if:

11.2.1 the Subscriber commits a material breach of any term of the Contract and (if such a breach is remediable) fails to remedy that breach within 7 (seven) days of that party being notified in writing to do so;

11.2.2 Claire Hirst receives any complaint by a User, which, upon reasonable enquiries appears in Claire Hirst’s sole discretion to be genuine,

11.2.3 the Subscriber suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or (being a company or limited liability partnership) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or (being an individual) is deemed either unable to pay its debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986 or (being a partnership) has any partner to whom any of the foregoing apply;

11.2.4 the Subscriber commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts or makes a proposal for or enters into any compromise or arrangement with its creditors other than (where a company) for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;

11.2.5 a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of the Subscriber (being a company) other than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of the Subscriber;

11.2.6 the Subscriber (being an individual) is the subject of a bankruptcy petition or order;

11.2.7 a creditor or encumbrancer of the Subscriber attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets and such attachment or process is not discharged within 14 (fourteen) days;

11.2.8 an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over the Subscriber (being a company);

11.2.9 the holder of a qualifying floating charge over the assets of the Subscriber (being a company) has become entitled to appoint or has appointed an administrative receiver;

11.2.10 a person becomes entitled to appoint a receiver over the assets of the Subscriber or a receiver is appointed over the assets of the Subscriber;

11.2.11 any event occurs or proceeding is taken with respect to the Subscriber in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clause 11.2.2 to clause 11.2.9 (inclusive);

11.2.12 the Subscriber suspends or ceases, or threatens to suspend or cease, to carry on all or a substantial part of its business;

11.2.13 the Subscriber’s financial position deteriorates to such an extent that in Claire Hirst’s opinion the Subscriber’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy; or

11.2.14 the Subscriber (being an individual) dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing his own affairs or becomes a patient under any mental health legislation.

11.3 Without limiting its other rights or remedies, Claire Hirst may terminate the Contract with immediate effect by giving written notice to the Subscriber if the Subscriber fails to pay any amount due under this Contract on the due date for payment and fails to pay all outstanding amounts within 30 (thirty) days after being notified in writing to do so.

11.4 Without limiting its other rights or remedies, Claire Hirst may suspend the provision of the Services under the Contract or any other contract between the Subscriber and Claire Hirst if the Subscriber becomes subject to any of the events listed in clause 11.2.2 to clause 11.2.13, or Claire Hirst reasonably believes that the Subscriber is about to become subject to any of them, or if the Subscriber fails to pay any amount due under this Contract on the due date for payment.



On termination of the Contract for any reason:

12.1 the Subscriber shall immediately pay to Claire Hirst all of Claire Hirst’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, The Therapists Network shall submit an invoice, which shall be payable by the Subscriber immediately on receipt;

12.2 the Subscriber shall return all of The Therapists’ Network Materials and any Deliverables which have not been fully paid for. If the Subscriber fails to do so, then Claire Hirst may enter the Subscriber’s premises and take possession of them. Until they have been returned, the Subscriber shall be solely responsible for their safe keeping and will not use them for any purpose not connected with this Contract;

12.3 the accrued rights, remedies, obligations and liabilities of the parties as at expiry or termination shall be unaffected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry; and

12.4 clauses which expressly or by implication survive termination shall continue in full force and effect.



13.1 For the purposes of this Contract, Force Majeure Event means an event beyond the reasonable control of The Therapists’ Network including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of The Therapists’ Network or any other party), failure of a utility service or transport network, failure of a server, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.

13.2 The Therapists’ Network shall not be liable to the Subscriber as a result of any delay or failure to perform its obligations under this Contract as a result of a Force Majeure Event.

13.3 If the Force Majeure Event prevents The Therapists’ Network from providing any of the Services for more than 4 (four) weeks, The Therapists’ Network shall, without limiting its other rights or remedies, have the right to terminate this Contract immediately by giving written notice to the Subscriber.



14.1 Assignment and other dealings

14.1.1 Claire Hirst may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights under the Contract and may subcontract or delegate in any manner any or all of its obligations under the Contract to any third party or agent.

14.1.2 The Subscriber shall not, without the prior written consent of Claire Hirst, assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under the Contract.

14.2 Notices

14.2.1 Any notice or other communication given to a party under or in connection with the Contract shall be in writing, addressed to that party at its registered office (if it is a company) or its principal place of business (in any other case) or such other address as that party may have specified to the other party in writing in accordance with this clause and shall be delivered personally, sent by pre-paid first-class post or other next working day delivery service, commercial courier, fax or e-mail.

14.2.2 A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address referred to in clause 14.2.1; if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed; or, if sent by fax or e-mail, one Business Day after transmission.

14.2.3 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

14.3 Severance

14.3.1 If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.

14.3.2 If one party gives notice to the other of the possibility that any provision or part-provision of this Contract is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.

14.4 Waiver. A waiver of any right under the Contract or law is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict its further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

14.5 No partnership or agency. Nothing in the Contract is intended to, or shall be deemed to, establish any partnership or joint venture between the parties, nor constitute either party the agent of the other for any purpose. Neither party shall have authority to act as agent for, or to bind, the other party in any way.

14.6 Third parties. A person who is not a party to the Contract shall not have any rights to enforce its terms.

14.7 Variation. Except as set out in these Conditions, no variation of the Contract, including the introduction of any additional terms and conditions, shall be effective unless it is agreed in writing and signed by Claire Hirst.

14.8 Governing law. This Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the law of England and Wales.

14.9 Jurisdiction. Each party irrevocably agrees that the courts of England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).


15.1.   Upon termination of the subscription for whatever reason no monies shall be deemed refundable except in certain extreme circumstances.  This shall be at the sole discretion of Claire Hirst.


16.1 Introduction

The EU General Data Protection Regulation (“GDPR”) comes into force across the European Union on 25th May 2018 and brings with it the most significant changes to data protection law in two decades. Based on privacy by design and taking a risk-based approach, the GDPR has been designed to meet the requirements of the digital age.

The 21st Century brings with it broader use of technology, new definitions of what constitutes personal data, and a vast increase in cross-border processing. The new Regulation aims to standardise data protection laws and processing across the EU; affording individuals stronger, more consistent rights to access and control their personal information.

16.2 Our Commitment

The Therapists’ Network (‘we’ or ‘us’ or ‘our’) are committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We have always had a robust and effective data protection program in place which complies with existing law and abides by the data protection principles. However, we recognise our obligations in updating and expanding this program to meet the demands of the GDPR and the UK’s Data Protection Bill.

The Therapists’ Network are dedicated to safeguarding the personal information under our remit and in developing a data protection regime that is effective, fit for purpose and demonstrates an understanding of, and appreciation for the new Regulation. Our preparation and objectives for GDPR compliance have been summarised in this statement and include the development and implementation of new data protection roles, policies, procedures, controls and measures to ensure maximum and ongoing compliance.


The Therapists’ Network already have a consistent level of data protection and security across our organisation, and we are fully compliant with the GDPR regulations including;

  • Information Audit – carrying out a company-wide information audit to identify and assess what personal information we hold, where it comes from, how and why it is processed and if and to whom it is disclosed.
  • Policies & Procedures – implementing new data protection policies and procedures to meet the requirements and standards of the GDPR and any relevant data protection laws, including: –
    • Data Protection – our main policy and procedure document for data protection has been overhauled to meet the standards and requirements of the GDPR. Accountability and governance measures are in place to ensure that we understand and adequately disseminate and evidence our obligations and responsibilities; with a dedicated focus on privacy by design and the rights of individuals.
    • Data Retention & Erasure – we have updated our retention policy and schedule to ensure that we meet the ‘data minimisation’ and ‘storage limitation’ principles and that personal information is stored, archived and destroyed compliantly and ethically. We have dedicated erasure procedures in place to meet the new ‘Right to Erasure’ obligation and are aware of when this and other data subject’s rights apply; along with any exemptions, response timeframes and notification responsibilities.
    • Data Breaches – our breach procedures ensure that we have safeguards and measures in place to identify, assess, investigate and report any personal data breach at the earliest possible time.
    • International Data Transfers & Third-Party Disclosures – where The Therapists’ Network stores or transfers personal information outside the EU, we have robust procedures and safeguarding measures in place to secure, encrypt and maintain the integrity of the data. Our procedures include a continual review of the countries with sufficient adequacy decisions, as well as provisions for binding corporate rules; standard data protection clauses or approved codes of conduct for those countries without. We carry out strict due diligence checks with all recipients of personal data to assess and verify that they have appropriate safeguards in place to protect the information, ensure enforceable data subject rights and have effective legal remedies for data subjects where applicable.
    • Subject Access Request (SAR) – we have revised our SAR procedures to accommodate the revised 30-day timeframe for providing the requested information and for making this provision free of charge. Our new procedures detail how to verify the data subject, what steps to take for processing an access request, what exemptions apply and a suite of response templates to ensure that communications with data subjects are compliant, consistent and adequate.
  • Legal Basis for Processing – we reviewed all processing activities to identify the legal basis for processing and ensuring that each basis is appropriate for the activity it relates to. Where applicable, we also maintain records of our processing activities, ensuring that our obligations under Article 30 of the GDPR and Schedule 1 of the Data Protection Bill are met.
  • Privacy Notice/Policy – we have revised our Privacy Notice(s) to comply with the GDPR.
  • Obtaining Consent – we have revised our consent mechanisms for obtaining personal data, ensuring that individuals understand what they are providing, why and how we use it and giving clear, defined ways to consent to us processing their information. We have developed stringent processes for recording consent, making sure that we can evidence an affirmative opt-in, along with time and date records; and an easy to see and access way to withdraw consent at any time.
  • Direct Marketing – we have revised the wording and processes for direct marketing, including clear opt-in mechanisms for marketing subscriptions; a clear notice and method for opting out and providing unsubscribe features on all subsequent marketing materials.
  • Processor Agreements – where we use any third-party to process personal information on our behalf (i.e. Payroll, Recruitment, Hosting etc), we have drafted compliant Processor Agreements and due diligence procedures for ensuring that they (as well as we), meet and understand their/our GDPR obligations. These measures include initial and ongoing reviews of the service provided, the necessity of the processing activity, the technical and organisational measures in place and compliance with the GDPR.


16.3 Data Subject Rights

In addition to the policies and procedures mentioned above that ensure individuals can enforce their data protection rights, we provide easy to access information via info@therapists-network.com of an individual’s right to access any personal information that The Therapists’ Network processes about them and to request information about: –

  • What personal data we hold about them
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from them, information about the source
  • The right to have incomplete or inaccurate data about them corrected or completed and the process for requesting this
  • The right to request the erasure of personal data (where applicable) or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use
  • The right to lodge a complaint or seek judicial remedy and who to contact in such instances


16.4 Information Security & Technical and Organisational Measures

The Therapists’ Network takes the privacy and security of individuals and their personal information very seriously and takes every reasonable measure and precaution to protect and secure the personal data that we process. We have robust information security policies and procedures in place to protect personal information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures, including: –

SSL, access controls, password policy, encryptions, and authentication.

16.5 GDPR Roles

The Therapists’ Network has designated Linda Bishopp as our Appointed Person and have appointed a her to develop and implement our roadmap for complying with the new data protection Regulation. She is responsible for promoting awareness of the GDPR across the organisation, assessing our GDPR readiness, identifying any gap areas and implementing the new policies, procedures and measures.

The Therapists’ Network understands that continuous awareness and understanding is vital to the continued compliance with the GDPR

If you have any questions about our preparation for the GDPR, please contact Linda Bishopp at info@therapists-network.com

Website User Terms and Conditions:

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Therapists’ Network’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘The Therapists’ Network’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 112 Beecholme Drive, Ashford, Kent. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

    • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
    • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: Name, Email, IP Address etc.
    • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
    • This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
    • All trade marks reproduced in this website that is not the property of, or licensed to, the operator is acknowledged on the website.
    • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
    • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
    • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


The Above Terms and Conditions supersedes any and all previous versions of the Terms and Conditions.