For some of you, the coronavirus crisis has meant a loss of clients, particularly to those therapists who do manual therapies.

Many of you, however, are able to continue your therapeutic practice online.  And a popular platform for this is Zoom.  We at the Therapists Network are using it now for our popular Therapists Unite and Support Meetings.

So here are some FAQ I get regarding using Zoom – hope it helps 🙂

Why Use Zoom?

  • Zoom is relatively easy (compared to others), Secure and private. As a method of delivering online therapy, it is a robust and great solution.
  • Zoom offers a video communications system for free unlimited 1-to-1 meetings.
  • It is available to use on a wide range of internet communication and hardware systems.
  • Support is offered via; video tutorials, IM chat and a demo (if requested).
  • The system has file sharing, screen share and annotation capabilities.
  • After initial set up and entering the meeting room, the system is very straightforward to follow.
  • The quality of sound and video is usually excellent.

While not many, there are a couple of disadvantages:

  • There is so much information regarding group meeting set-ups it can feel a bit overwhelming initially. However, after entering the meeting things become much more straightforward.
  • If you were hoping to use this for group meetings (or supervision) the Free version only offers 40 minutes of time in one go – although you can restart another session immediately after.

Is Zoom Safe and GDPR Compliant?

Zoom is OK to use as a tool within your practice. The data transmitted during meetings, webinars, chat sessions are encrypted and secure. Zoom is compliant with the EU-US Privacy Shield agreement. They also have a GDPR compliance statement on their website – Zoom GDPR Statement.

If you record sessions on Zoom then your client needs to be aware of this and they should give written consent to you recording; your contract would be the best place to cover this along with privacy information.

You will need to explain why you need to record sessions, where you store them and how long you hold the recording for. Be explicit, clear and gain consent from your client.

Official Statement: EU GDPR Compliance

Can you check your microphone and camera before using Zoom?

Yes, to use Zoom…

  • You will need:
    A microphone, such as the built-in microphone, a USB microphone or an inline microphone on headphones.
  • Speaker or headphones.

See here for a step-by-step guide:

I have been told by the software to add an ‘extension’ to chrome or firefox browser, should I do this?

In this instance, Yes. These are small pieces of software that help Zoom and the internet communicate better and thus make things smoother and faster than they otherwise would.

What is the waiting room?

The Waiting Room feature allows the host to control when a participant joins the meeting. As the meeting host, you can admit attendees one by one or hold all attendees in the waiting room and admit them all at once. You can send all participants to the waiting room when joining your meeting or only guests, participants who are not on your Zoom account or are not signed in.  This is only relevant of you are having a meeting with multiple users.

Participants will see a screen when joining a meeting with Waiting Room enabled, find out more here:

Can I password protect meetings?

Passwords can be set by the meeting host when setting up/scheduling a meeting for an added layer of security.

Should I have one room that any client can join?  It would make things easier for me.

No, I don’t advise this.  Have a different meeting link and ID number for each client.

Once they have a link, and you are online, they could potentially log in while you are seeing someone else.  If each client has their own link, this cannot happen.

Eek!  I a technophobe and I’m stuck.  Can someone help me?

Yes.  I am offering tech support for a donation-only during the Covid-19 crisis.  email

Hope this helps?  Comment below any questions?  How are you coping in this weird and scary climate?

Kind regards

Claire xxxx


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